How we handle your information.

What we collect

Information you give us

When you request an estimate, call, text or email us, we receive the details you choose to share. That can include your name, phone number, email address, neighborhood or project address, the work you need, your timing, and anything you tell us about the project, including photos you send.

Information from your visit

Our website host records standard technical information when a page loads, such as your IP address, browser type and the page requested, to keep the site running and secure. It also counts page views and roughly where visitors are located, without cookies and without identifying you.

How we use it

• To respond to your request and schedule your estimate
• To prepare your written estimate and carry out the work you hire us for
• To keep project and financial records
• To follow up with you about your project
• To understand how the website is used and improve it

Who we share it with

We do not sell your personal information, and we do not share it with other companies for their own marketing.

We share it only with service providers that help us run the business, and only as needed:

• Our website host
• Google, for the website measurement and advertising tools our marketing agency runs, if you accept the cookie notice
• The online scheduling service we use to book estimate appointments
• The estimating and customer management software we use to prepare estimates and track projects
• The email, phone and text messaging services we use to reach you
• The form service that emails messages sent through our website to us
• If you apply for financing, the lender you choose to work with. Their own privacy policy covers what you give them.

We may also disclose information when the law requires it, or to protect our rights, our customers or the public.

Cookies and analytics

The site counts page views without cookies. It also loads Google Tag Manager, which our marketing agency uses to run measurement and advertising tools such as Google Analytics. Those tools start switched off: until you accept the cookie notice, they set no cookie and record nothing about you. A notice lets you accept or decline, and your choice is saved in your browser so you are not asked on every page. If you decline, the tools stay off.

You can also block or delete cookies in your browser settings.

Calls and text messages

If you call or text us, we use your number to talk with you about your request and your project. We do not send marketing text messages without your permission.

How long we keep it

We keep estimate and project records for as long as we need them to do the work and meet record-keeping requirements, then delete them.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it, apart from records we are required to keep. Use the contact details below.

Security

We use reasonable safeguards to protect the information you share. No website or storage system is completely secure, so we cannot promise absolute security.

Children

This website is meant for adults arranging work on a home or property. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will post the new version here with a new effective date.

Contact us

Questions about your information? Contact Arron Marlowe, owner of Pristine Coastal Co.